Lead an AI, automation, data, and operations consulting practice across 30+ client and product engagements, managing discovery, solution strategy, implementation, documentation, training, and ongoing support.
Assess business processes and technology environments to identify workflow gaps, operational inefficiencies, data needs, and opportunities for AI, automation, analytics, and systems improvement.
Serve as the primary solution architect and builder on most engagements, developing workflow automations, integrations, AI-enabled processes, dashboards, and custom business applications while coordinating additional technical resources when required.
Engineered an insurance operations solution connecting six previously disconnected systems and processes, reducing manual activity by 20+ hours per week across a 10-person team while improving intake and customer follow-up.
Develop business cases, process maps, requirements, architecture/data-flow diagrams, implementation plans, Statements of Work, acceptance criteria, documentation, and adoption strategies.
Provide post-deployment managed services including workflow reviews, troubleshooting, maintenance, optimization, and updates as business requirements and connected systems evolve.
Build organizational AI capability through consulting, workshops, webinars, and 20+ educational AI video posts.